FAQ

         Naturopathic Medicine

         New Patients + General

• What is included in the first naturopathic appointment?
• How many visits are recommended?
• Does insurance cover naturopathic medicine?
• Do naturopathic physicians prescribe medications?
• What hours are the clinic open?
• Are the clinics accessible by public transit?
• What is the mailing address of the clinic?
• Are all services offered at both the Toronto and Pickering locations?
• What is the fax number of the clinic?
• Can I contact the front reception desk by email?
• Can I book and appointment online?
• How do I reschedule my appointment?
• What is Pinewood’s cancellation policy?
• If I need assistance filling out the forms is there someone at the clinic who can help me?
• Is there easy accessibility for parking? Is it free?
• Is the clinic wheelchair accessible?
• What methods of payment do you accept?
• Does Pinewood offer payment plans or financing in the event my treatment is not covered by insurance?
• Can I purchase a gift certificate?
• Can I refer someone I know to your clinic?
• Is there a discount for family members?
• What do I need to bring to my first visit?
• How do I prepare for my diagnostic testing at Pinewood?
• Can I buy products at the clinic or online?
• Do I have to buy my supplements and remedies from Pinewood?

         Therapeutic Massage Therapy, Acupuncture & Osteopathy

         Cosmetic Medice / Natural Beauty

         Holistic Nutrition


Naturopathic Medicine


    1. What is naturopathy and naturopathic medicine?  

Naturopathic medicine is primary health care that uses the wisdom of the ages – treatments that have been practiced for hundreds of years. It focuses on the prevention and treatment of disease and injury while also placing an emphasis on continued optimal health. Naturopathic medicine treats the body as a dynamic organism that seeks to be in reguMontserratry balance, both internally and in dynamic interaction with the environment. As such, naturopathic medicine focuses on treatments that cover all aspects of health, concentrating on the whole person. Using natural remedies, naturopathic medicine does not simply treat symptoms – it attempts to find and treat the underlying cause of the condition.


    2. How is naturopathic medicine different from conventional medicine?  

Naturopathic medicine strives to treat the patient’s overall health rather than just the symptoms. Naturopathic doctors use less invasive and drug-free techniques and diagnostics with a strong focus on the prevention of disease.


    3. Is naturopathy the same as homeopathy?   

Naturopathy is a broad term used to describe a variety of “drug-free” medical treatments such as lifestyle management, dietary supplements, homeopathics, herbs, exercise, nutrition, breathing exercises, and more. It includes encompasses a broad spectrum of natural medicine, of which homeopathy is just one part. Homeopathy is a treatment system in which only homeopathic remedies are used to treat ailments.

Both naturopathic and conventional physicians study modern medicine. Some naturopathic doctors can even perform minor surgical procedures and prescribe some drugs.


    4. What naturopathic treatments are offered?   

At Pinewood we offer treatments to address a wide variety of conditions. For a full list of our services, please visit ourservices.


    5. What kind of education and training do naturopathic doctors receive?   

Naturopathic Doctors are required to have a minimum of eight years of training; three to four years of pre-medical sciences at an accredited university followed by a four-year intensive training at a college accredited by the Council on Naturopathic Medical Education (CNME). After graduating, they must successfully complete the Naturopathic Physicians Licensing Examination (NPLEX) administered by the North American Board of Naturopathic Examiners (NABNE) to obtain a license to practice in Ontario.


    6. Are naturopathic medical programs regulated ?   

Naturopathic Doctors were regulated in Ontario from 1925 by the Board of Directors of Drugless Therapy until June 30, 2015.

Effective July 1, 2015, with the passing of the Naturopathy Act, 1997. Naturopathic Doctors became a part of the regulatory umbrella of the Regulated Health Profession Act, 1991 which also includes Medical Doctors and Registered Nurses. In Ontario, Naturopathic Doctors are regulated by the College of Naturopaths of Ontario.

The title ND, Naturopathic Doctor, and Naturopath are protected titles. This means that only individuals who have demonstrated the education and qualification to practice can use the title.


    7. Is naturopathic medicine safe?  

Yes. Our practitioners are educated and trained to provide safe treatments, effective treatments for our patients. We will always take into consideration your complete medical history and make recommendations based on your individual needs.


    8. Is naturopathic medicine scientific?  

While naturopathic medicine does rely heavily on age-old wisdom, we also utilize modern science. Through the advances in science and what we now know about the various systems of the body, we have been able to enhance our treatment of patients while still remaining true to our goal of safe, natural treatments.


  9. Do I need a referral from my medical doctor to see a naturopath?  

No. We will work in cooperation with your medical doctor if you wish; however, you may make an appointment without a referral. When appropriate, you should discuss any naturopathic treatments with your medical doctor.


    10. Do naturopathic doctors work with other health care providers?  

Yes. We will always work in cooperation with other physicians or medical providers to achieve the best care for our patients. When appropriate, we will refer patients back to their medical doctor for further testing or consultation with a specialist-s.


    11. If I run out of remedies or supplements before my next consultation, do I buy more and continue taking them or stop?   

Some medications are designed to be taken for a specific length of time. Be sure to check your prescription form for proper dosing and how long you should continue to take a remedy or supplement. If no length of time is stated on the prescription form, continue taking as directed until your next consultation. You may also contact our clinic at any time with specific questions.


    12. Is there a correct way to take homeopathic medicines?  

Yes. For homeopathic remedies in liquid form, dispense the required number of drops or measure into a small amount of filtered water or directly onto the tongue. Hold the liquid in your mouth for approximately 20 seconds before swallowing. For homeopathic pellets, dispense the required number of pellets into the lid of the container and place directly into the mouth. Do not touch the pellets. The natural oils on your fingers and hands will interfere with the remedy. Hold in your mouth until the pellets dissolve; do not swallow whole.


New Patients + General



    1. What is included in the first naturopathic appointment?   

At your first naturopathic consultation, the Naturopathic Doctor will conduct a thorough interview, discussing your medical history, current conditions, and any concerns or specific problems you want to address. We recommend you bring with you any diagnostic or blood test results within the previous six months that relate to your initial concern. We also suggest you bring with you any current medications, supplements or natural remedies you are taking.


    2. How many naturopathic visits are recommended?   

This depends on what your health goals are. We work with our patients to restore optimal health and for the prevention of disease. Patients are free to choose how long they wish to continue care.


    3. Does insurance cover naturopathic medicine?   

The Ontario Health Insurance Plan (OHIP) does not cover naturopathic medicine. If you have benefits, either privately or through your workplace, naturopathic consultations may be covered under the paramedical services of your Extended Healthcare Plan. We recommend you refer to your benefits manual or consult with your insurance provider for details and maximums.

Naturopathic medicine provides alternatives to more expensive, high-tech procedures, it is often much less expensive than traditional medicine. In addition, naturopathic doctors often request treatment through low-cost methods such as adjusting your diet, consuming herbs, exercise, etc.


    4. Do naturopathic doctors prescribe medications?  

No, currently in Ontario, naturopathic doctors are not permitted to prescribe medications.


    5. What hours are the clinics open?  

Toronto clinic hours are as follows:
Monday    8:00am – 4:00pm
Tuesday 8:00am – 5:00pm
Wednesday 8:00am – 4:00pm
Thursday 8:00am – 4:00pm
Friday closed
Saturday closed
Sunday closed
Pickering clinic hours are as follows:
Tuesday 9:00am – 4:00pm
Friday 7:30am – 2:00pm
*Closed other weekdays



    6. Are the clinics accessible by public transit?  

Yes. You can reach both of our locations via public transit.

For the best route to our Toronto office, contact Toronto Transit Commission (TTC) for assistance: www.ttc.ca

For the best route to our Pickering office, contact Durham Region Transit (DRT) for assistance: www.durhamregiontransit.com

    7. What is the mailing address of the clinic?  

Toronto Clinic:
220 Duncan Mill Road, Unit 110
Toronto, Ontario
M3B 3J5

Pickering Clinic:
1295 Wharf Street, Unit 11
Pickering, Ontario
L1W 1A2

    8. Are all services offered at both the Toronto and Pickering locations?  

No. Our Pickering clinic offers naturopathic consultations and darkfield microscopy testing only. Our Toronto clinic offers all services; for a full list of our services, please visit our service page.


    9. What is the fax number of the clinic?  

Toronto: (416) 656-8107

Pickering: (905) 837-8009


    10. Can I contact the front reception desk by email?   

Yes, however please note that emails are replied to during regular clinic hours.
Toronto: toronto@pinewoodhealth.ca
Pickering: pickering@pinewoodhealth.ca


    11. Can I book an appointment online?   

Yes, patients can send an appointment request by email through the email addresses listed below. Please tell us the name of the practitioner you wish to book an appointment with or the service you are interested in. If there are days of the week or times that work best with your schedule, please mention this in your email. In addition, we hope to offer online booking in the future.
Toronto: toronto@pinewoodhealth.ca
Pickering: pickering@pinewoodhealth.ca


  12. How do I reschedule my appointment?  

If you are cancelling 48 hours before your scheduled appointment, please contact our clinic by phone or email. There will be no fee to reschedule.


    13. What is Pinewood’s cancellation policy?  

We request that you cancel 24 hours prior to your scheduled appointment time. . Cancellation fees will apply for appointments cancelled with less than 24 hours notice.


    14. If I need assistance filling out the forms is there someone at the clinic who can help me?  

Yes. Our staff will be able to assist you and answer any questions you may have. If you require assistance, please plan to arrive 15 – 20 minutes prior to your scheduled appointment time.


    15. Is there easy accessibility for parking? Is it free?   

We strive to make access to our clinic as easy as possible for our clients. Our Toronto clinic has metered parking available for $2.00 per hour. Our Pickering clinic has street parking in front of clinic.


    16. Is the clinic wheelchair accessible?   

Our Toronto clinic is wheelchair accessible. Our Pickering clinic does not have wheelchair accessibility. Please contact us if you are concerned about your ability to access our clinic.


    17. What methods of payment do you accept?   

We accept cash, Interac (electronic debit payment), Visa, or MasterCard


    18. Does Pinewood offer payment plans or financing in the event my treatment is not covered by insurance?  

We do not offer payment plans or financing directly through Pinewood. However, interested patients may be able to arrange financing through Medicard Finance, Inc. at www.medicard.com


    19. Can I purchase a gift certificate?   

Yes, gift certificates are available for all services offered at Pinewood.


    20. Can I refer someone I know to your clinic?   

Yes, we are always accepting new patients.


    21. Is there a discount for family members?  

Dr. Michael Rahman offers a discount to a family member who lives in your household and is under 25 years old. There is no family discount for any other services at Pinewood.


    22. What do I need to bring to my first visit?  

For your first visit to our clinic, bring your completed intake forms (which you can find at on our first visit page, any blood or diagnostic tests completed in the last six months, your prescription medications, and any supplements or other remedies you are currently using.


    23. How do I prepare for my diagnostic testing at Pinewood?  

Each diagnostic test performed at Pinewood is different. Visit our services page for testing information for each of our services.


    24. Can I buy products at the clinic or online?  

Yes, we have wide range of products available through our clinic dispensary. You may call or email the clinic to reorder your products and we will be happy to send them to you by Canada Post, Express Post service. Delivery charges will vary depending on your order.


    25. Do I have to buy my supplements and remedies from Pinewood?  

While most of the supplements and remedies recommended by our practitioners are available through our clinic dispensary, you are not required to purchase them from Pinewood. Some retail brands may be available at your local health food store or online. Pinewood private label formulas are only available through our dispensary. It is important to note that certain products may only be purchased through a naturopathic doctor.


Therapeutic Massage Therapy, Acupuncture & Osteopathy


     1. What is Therapeutic Massage Therapy?   

Therapeutic massage is intended to reduce stress and fatigue while improving circulation through soft-tissue manipulation to the body. There are many variations of massage and several different techniques our licensed massage therapist offers and applies.


     2. What is the difference between a Licensed Massage Therapist and someone who gives a massage?   

A licensed massage therapist provides massage therapy. A licensed therapist has completed a diploma program at a recognized school of massage therapy and has passed a registration examination. Visit our massage services for additional information on our licensed massage therapist.


     3. What massage therapy treatments are offered?   

Pinewood offers a variety of massage therapy treatments including Swedish, pregnancy and pediatric and deep tissue. Visit our massage and acupuncture services for a full list of treatments.


     4. What acupuncture treatments are offered?   

Pinewood offers a variety of acupuncture treatments including classical and electro stimulation. Visit our massage and acupuncture services for a full list of treatments.


     5. Where does the massage therapy treatment take place?   

Your therapy treatment will take place in a warm, comfortable, and quiet room on a specialized massage table. To help you relax, soft music may be played.


     6. What is worn during the massage therapy treatment?   

Depending on the technique our licensed massage therapist uses, you may or may not have to undress. Each treatment will differ from patient to patient based on the assessment from our therapist. For your initial visit, wear comfortable clothes and come as you are.


     7. What takes place during a massage therapy treatment?   

Treatment methods used will vary based on patient needs and on the techniques used by our licensed massage therapist. If our therapist wants you to adjust your position, they will either move you or will ask you to move. Feel free to change your position to make yourself more comfortable and do not hesitate to ask questions throughout your treatment.


     8. How will a massage therapy treatment feel?   

Treatment methods used will vary based on patient needs. Our variety of treatments and techniques each feel differently. Do not hesitate to ask questions or mention any discomfort so that the massage therapist can use another approach or technique.


     9. Will massage oils used irritate skin?   

At Pinewood, we use hypoallergenic massage oils and lotions. We have a variety of oils and lotions so if you have sensitivity to certain types, please bring it to our massage therapist's attention.


    10. What are the benefits of massage therapy and acupuncture?   

Massage and acupuncture can assist with fatigue, insomnia, sore muscles, anxiety, chronic stress, acute and chronic muscle and skeletal disorders or injuries, cognitive fogginess, and vertigo to name a few. Visit our massage and acupuncture services for a full list of benefits.


     11. Are there any medical conditions that would make massage therapy treatment inadvisable?   

Our licensed therapist will advise patients individually on a case-by-case basis. For new patients, your first visit will allow us to assess your individual situation.


     12. Does Pinewood have a registered massage therapist on staff?   

Yes. Christianne is a registered massage therapist, acupuncturist, and student of osteopathy. She incorporates many integrative modalities and techniques into each session depending on the patient’s needs. This unique skill set sets her apart from other registered massage therapists and creates a truly individualized approach for treatment of each patient.


Cosmetic Medicine


     1. What cosmetic services are offered?   

We offer a variety of skin and hair care protocols and treatments. We designed our skin and hair care protocols using natural treatments, homeopathic, fruit acids, and vitamins to address your cosmetic concerns. Visit our cosmetic medicine and services for a full list of treatments.


     2. What conditions are treated by cosmetic medicine?   

Our treatments address a variety of conditions including blemishes, exfoliation, cellulite, scars, pigmentation, and anti-aging, among others. Visit our cosmetic medicine and services for a full list of conditions and treatments.


     3. Will these treatments be painful?   

Our staff will advise patients individually depending on the chosen cosmetic service. With most of our treatments, you can return to daily activities immediately after the procedure.


     4. How long will recovery take?   

Recovery will vary based on patient needs and on the cosmetic procedures used by our staff. We will review recovery time and any limitations before the procedure.


     5. Are there any guarantees on seeing visible results?   

We want you to be happy with the results of your cosmetic treatments. Several factors, including diet, exercise, post-treatment care, in addition to the treatment itself impact the end result and are beyond our control, so we cannot therefore offer any guarantee.


     6. Are there any medical conditions that would make cosmetic medicine procedures inadvisable?   

Our staff will advise patients individually on a case-by-case basis. For new patients, your first visit will allow us to assess your individual situation


     7. Are the practitioners performing these procedures doctors?   

All cosmetic treatments are performed by a licensed Doctor of Naturopathic Medicine.


     8. Is cosmetic medicine expensive?   

Our cosmetic treatments range in price. Visit our cosmetic medicine and services for a full list of treatments.


     9. Does insurance cover any cosmetic medicine procedures?   

Elective cosmetic treatments are not covered by health insurance or health spending accounts and do not qualify for income tax credit.


     10. What cosmetic protocols do you offer?   

Our protocols offer multiple treatments to address skin rejuvenation, acne, hair loss, and scar lightening. Visit our cosmetic protocols for a complete package details.


     11. Do you offer a custom cosmetic package designed just for me?   

We can customize a cosmetic package that is individualized and specific to your needs. For new patients, your first visit will allow us to assess your individual needs.


     12. Do you offer financing options for cosmetic treatments and protocols?   

We do not offer payment plans or financing directly through Pinewood. Financing may be arranged through Medicard Finance Inc. at www.medicard.com


Holistic Nutrition


     1. What is holistic nutrition?   

Holistic nutrition weighs how food makes us feel in addition to its nutritional and caloric value. Holistic nutrition helps individuals achieve optimal mental, physical, and spiritual health. Through various combinations of food and nutrients, holistic nutrition can teach you how to pack as many nutrients as possible within a healthy calorie intake, as opposed to eating anything we want within a calorie limit.


     2. What holistic nutrition services are offered?   

We offer a variety of services including addressing allergies, weight loss, meal planning, and more. Visit our holistic nutrition services for a full list of benefits.


     3. Why is it important to eat whole, natural food?   

Diet and nutrition have a profound impact on mental and physical health. It is important to eat whole, natural foods that provide your body with the highest levels of nutritional value and not empty calories. Whole and natural foods are foods that are processed and refined as little as possible before being consumed. Examples of whole foods are whole grains, fruits, vegetables, beans, nuts, unprocessed meats, fish, unprocessed dairy, and eggs.


     4. What will be included in a holistic nutrition plan?   

Holistic nutrition is very individualized, personal, and specific to your needs. However, there are some basics that apply to all individuals who wish to follow a holistic nutritional plan, such as eating whole foods, avoiding overeating, ensuring you consume the necessary nutrients to achieve optimal health, and more. At Pinewood, our holistic nutritionist will build a plan that takes into account your overall medical and physical health, as well as any health issues you are trying to improve. Different illnesses, conditions, or diseases have different nutritional requirements and each responds to diet and nutrition uniquely.


    5. Is it expensive to follow a holistic nutrition plan?   

Processed foods and frozen entrees are always going to be cheaper than buying whole, natural food. For those who want to eat healthy but have limited resources, there are ways to make improvements and we will assist you in holistic nutritional planning to fit your budget.


     6. What kind of medical conditions can holistic nutrition address   

Holistic nutrition can be used as a preventative health approach for individuals without any ailments or for symptom management for people living with chronic illness or other medical conditions. Each person needs different nutrients than others and we work with our patients to address each individual’s needs and medical conditions.


     7. Can holistic nutrition assist with weight loss?   

Our holistic nutrition plans are very individualized, personal, and specific to your needs. If weight loss is important for you, we will assist in developing a personalized nutritional plan to meet your weight loss goals.


     8. Does insurance cover holistic nutritional consultations?   

The Ontario Health Insurance Plan (OHIP) does not cover holistic nutritional consultations. If you have benefits, either privately or through your workplace, nutritional consultations may be covered under the paramedical services of your Extended Healthcare Plan. We recommend you refer to your benefits manual or consult with your insurance provider for details and maximums